How can I book a car?

Answer:You can book online through our website, by calling our customer service, or by visiting any of our branches.

Do I need to pay in advance to confirm my booking?

Answer:Some bookings require a partial or full prepayment, depending on the rental type and offer.

Can I modify or cancel my booking?

Answer:Yes, you can modify or cancel your booking by contacting our customer service. Cancellation charges may apply depending on the timing.

What documents do I need to rent a car?

Answer:You will need a valid driving license, a valid ID or passport, and a credit/debit card for the security deposit.

Is there a minimum age requirement?

Answer:Yes, the minimum age is usually 21 years (age may vary depending on the car category).

Can I rent a car without a credit card?

Answer:In most cases, a credit card is required for the security deposit. Some branches accept cash or debit card deposits.

What is included in the rental price?

Answer:The rental rate usually includes standard insurance, mileage allowance, and basic roadside assistance.

Are there any hidden charges?

Answer:No. All applicable fees and taxes are shown before you confirm your booking.

What payment methods do you accept?

Answer:We accept major credit cards, debit cards, and cash (where permitted).

Is insurance included?

Answer:Yes, basic insurance is included. Additional coverage options are available for extra protection.

How much is the security deposit?

Answer:The deposit amount depends on the car category and rental duration. It is refunded upon return, subject to inspection.

What happens if I have an accident?

Answer:Please contact us immediately. We will guide you through the insurance process and assist with roadside help.

Can I drive the rental car outside the city or country?

Answer:Local driving is permitted; for cross-border travel, prior approval and additional insurance may be required.

Can someone else drive the car I rented?

Answer:Yes, but they must be listed as an additional driver in the rental agreement and meet our requirements.

Is smoking allowed in the rental car?

Answer:No, smoking is prohibited in all our vehicles to maintain cleanliness and avoid charges.

Can I pick up a car at one location and return it to another?

Answer:Yes, one-way rentals are available. Additional charges may apply.

What happens if I return the car late?

Answer:Late returns may result in extra charges based on the delay.

Do you offer airport pickup and drop-off?

Answer:Yes, we provide airport service for added convenience.

Do you offer long-term rentals?

Answer:Yes, we have special rates for monthly and long-term rentals.

What should I do if the car breaks down?

Answer:Contact our 24/7 roadside assistance team immediately.

Can I rent luxury or special vehicles?

Answer:Yes, subject to availability and additional requirements.